PPM Database Issue – Resolution Steps

Overview

If you experience issues with the PPM database (such as application errors, missing data, or connection problems), please follow the steps below to refresh and download the latest database files.

Step 1: Close the PPM Application

Before starting the process, ensure that the PPM application is completely closed.

Step 2: Run the Database Download Tool

1. Open File Explorer.

2. Navigate to the following folder:

3. Locate the file:

4. Double-click the file to run it.

This will download and refresh the required PPM database files.

Step 3: Alternative Method (If Step 2 Does Not Work)

If the above step does not resolve the issue:

1. Navigate to the following location:

2. Run the following file:

3. Double-click the file to execute it.

Important Notes

• Make sure PPM is closed before running the database update.

• The process may take a few minutes depending on the connection speed.

• Do not interrupt the process while it is running.

If the Issue Still Persists

If the problem continues after performing the above steps, please contact the IT Support Team.